Withdraw from contract / Return request

Use this page to submit a withdrawal or return request for review. Requests are not approved automatically.

EU customers may have a legal right to withdraw from an online purchase within 14 days, unless an exemption applies.

Because we sell sweets and food products, the right of withdrawal may not apply to perishable goods, food products, opened sweets, or sealed products that have been opened after delivery where this creates health, hygiene, or food safety concerns.

Submitting this request does not automatically approve a return or refund. We will review your request and confirm the next steps by email.

Customer name

Order number

Product(s)

Date received, if available

Optional reason

I understand this request will be reviewed and that food, perishable goods, opened sweets, or sealed products opened after delivery may be excluded from the right of withdrawal for hygiene or food safety reasons.

Before you submit: check your name, email, order number, and products above. By submitting, you are asking us to review a withdrawal or return request. No return or refund is approved automatically.

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